Customer Centered Approach
Our approach to selling and servicing ultrasounds is centered on your needs, not our bottom line. Our knowledgeable sales staff is able to help you identify the best solution for your real-life needs that also meets your budget. Our field service engineers are cross trained for servicing multiple manufacturers with precision and speed. And all service calls are managed through Avante to ensure compliance with our strict standards.
We have references in your area and always offer the Avante Satisfaction Guarantee™.
- ISO 13485:2016: Quality products and service are our top priority. The medical specific designation reflects our continual customer and patient focused processes.
- Preventive Maintenance & Repair: Avante offers discounted PM service contracts to keep your systems in top shape and repair services often less than half the cost of original equipment manufacturers.
See our plans » - Probe Repair: Our national service center houses one of the industries most advanced probe repair operations. You can save thousands without compromise by repairing verses replacement.
Learn more » - Discounted OEM Compatible Parts: Significant savings on OEM brand and OEM compatible parts and supplies. Engineers ready for delivery and professional installation.
- Existing Equipment Upgrades: Bring existing equipment back to manufacturer specifications, upgrade hardware and software capabilities, and extend the useful life of your equipment.
Ultrasound System Preventive Maintenance
Avante can provide Preventive Maintenance (PM) for all your ultrasound needs. PM will insure the longevity of your equipment as well as verification for accreditation. Avante's highly trained Field Service Engineers will perform PM's when and where you need it. Let Avante lighten the load on your department by scheduling all your PM's with Avante. Preventive Maintenance include a thorough visual inspection, surface disinfection, transducer inspection, system diagnostics, verification of calibration, internal inspection and cleaning. Avante performs it's inspections based on guidelines set forth by the governing bodies on accreditation.
Did You Know: One in Four Probes Need Some Sort of Repair
Avante offers expert diagnostics and repairs for your current probe, delivering it back to you swiftly at a fraction of the cost of purchasing a new one.
Or try our Probe Assessment Tool:
When ultrasound equipment problems arise at your facility, you need trained technicians on your side and ready to help. Avante's comprehensive service contracts provide ultrasound facilities with dedicated service professionals whose sole responsibility is to manage your ultrasound service and repair needs, allowing you to focus on what you do best – providing quality care to your patients.
We have strategically located, factory-trained ultrasound service and technical support engineers on site at our Avante facilities and across the United States. If you're outside our current coverage area, we have technicians standing by ready to make the trip to your facility. At Avante, we pride ourselves on being self-sufficient by taking care of our customers with our own skilled engineers. When you call in to request a repair, our state-of-the-art ERP system makes it easy to efficiently schedule your service appointment.
Service & Preventive Maintenance Contracts
Avante has an array of options to best suite your changing needs, from accreditation and preventive maintenance to comprehensive service contracts.
Global Care (Full Protection)
- Safety testing to ensure the equipment passes ANSI/AAMI ES60601-1:2005 leakage current standards.
- 99% Uptime guarantee on the system ability to perform clinical studies.
- Unlimited Parts to maintain system performance
- Unlimited Transducer replacements for normal failure.
- Unlimited Labor & Travel to maintain system performance.
- 2 Planned Preventative Maintenance inspections per year.
Global Bio-Medical Support Agreement
- Quality Assurance Certification to fulfill Accreditation Requirements
- Safety testing to ensure the equipment passes ANSI/AAMI ES60601-1:2005 leakage current standards.
- Unlimited Labor & Travel to support the Bio-Medical Engineer maintain system performance.
- Unlimited Parts to maintain system performance
- Unlimited Transducer replacements for normal failure.
- 3 seats to Ultrasound Platform training, conducted at GMI (x3)
- 2 Planned Preventative Maintenance inspections per year.
Shared Global Care (Full Protection)
- Quality Assurance Certification to fulfill Accreditation Requirements
- Safety testing to ensure the equipment passes ANSI/AAMI ES60601-1:2005 leakage current standards.
- Labor & Travel for 2 emergency service repairs per year
- Parts needed for two emergency service repairs per system per year.
- Limited to 1 free Transducer replacements per system per year for normal failure.
- 2 Planned Preventative Maintenance inspections per system per year.
Global Console Support Agreement
- Unlimited Parts to maintain system performance.
- 20% discount of Travel & Labor.
- Discounted probe repair and replacement
Global Preventative Maintenance Service Contract
- Quality Assurance Certification to fulfill Accreditation Requirements
- Safety testing to ensure the equipment passes ANSI/AAMI ES60601-1:2005 leakage current standards.
- 2 Planned Preventative Maintenance inspections per year.
- 20% discount of travel and labor
Did You Know: One in Four Probes Need Some Sort of Repair
Avante offers expert diagnostics and repairs for your current probe, delivering it back to you swiftly at a fraction of the cost of purchasing a new one.
Or try our Probe Assessment Tool:
